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"The client is always right". With this polity, TAM consolidates itself
as one of the world’s most important air companies. No wonder, after all, few are the companies that captivate clients up to the point of winning
prizes for the efficiency of its services and also the acknowledgement to the investments on workers and equipments.
The objectives of TAM are to be the biggest and most profitable air company of
Latin America, but to reach these objectives, the company doesn’t forget the clients who put TAM in the outstanding position it occupies today.
To keep its high quality services, TAM has a client council, formed by passengers that have “Cartão Fidelidade”. They participate in meetings
with the president and other executives of the company.
The objective is to establish a direct communication channel with the company, in
which improvements in the attendance are suggested. The members of the council are invited to visit “Centro Tecnológico” (Technologic Center),
“Academia de Serviços” (Service Academy), the flight simulators and also departments like “call center” and “datacenter”, located at TAM’s
headquarter.
TAM actually has a fleet of 70 planes: 5 planes class “Airbus A-330”; 31 planes
class “Airbus A-320”; 13 planes class “Airbus A-319” and 21 planes class ”Fokker 100”, three of the last one operated by TAM Mercosul. The
company attends 41 national destinations, which added to other different destinations operated in agreement with regional companies, TAM reaches
69 cities in Brazil. TAM also attends directly 4 cities outside Brazil and another 29 cities by means of alliances.
This way, TAM hires almost eight thousand workers, besides being responsible for
the creation of more than three thousand indirect jobs. All workers pass through constant actualizations at “Academia de Serviços TAM”, the
biggest and most modern aviation training facility in Latin America, with courses for pilots, plane crew, dispatchers, airport personnel,
commercial area, cargo, CRM and technicians. In São Carlos there’s “Centro Tecnológico” where the maintenance of its fleet is done. Around two
thousand components are revised per month and, soon, TAM will offer maintenance services to other air companies.
It is with respect to clients and offering the highest quality as possible in the
attendance and services that TAM plans to stay as one of the most recognized air companies in the operation. |
ANA
Fleet